Returns, Refunds & Exchanges

Returns, Refunds & Exchanges Policy

Last Updated: August 30, 2025

Our Commitment to Customer Satisfaction

At Cuban Cigars For Sale, we are committed to providing you with authentic, premium Cuban cigars and exceptional customer service. We understand that online cigar purchasing requires trust, and we stand behind every product we sell.

30-Day Satisfaction Guarantee

We offer a comprehensive 30-day satisfaction guarantee on all Cuban cigar purchases. If you are not completely satisfied with your order, we will work with you to make it right.

Eligible Returns

  • Unopened Products: Cigars in their original, sealed packaging
  • Damaged Items: Products damaged during shipping
  • Incorrect Orders: If you received the wrong items
  • Quality Issues: Cigars with manufacturing defects

Return Process

  1. Contact Us First: Email [email protected] within 30 days of delivery
  2. Provide Order Details: Include your order number and reason for return
  3. Receive RMA Number: We’ll issue a Return Merchandise Authorization
  4. Ship Items Back: Use the provided prepaid shipping label (for eligible returns)
  5. Inspection & Refund: Once received and inspected, we’ll process your refund

Refund Timeline

Processing Time: 5-7 business days after receipt of returned items

Credit Appearance: 3-5 business days after processing (varies by bank)

Original Payment Method: All refunds are issued to the original payment method

Exchange Policy

We’re happy to exchange products for:

  • Different sizes within the same brand
  • Alternative products of equal value
  • Store credit for future purchases

Exchange Process

Exchanges follow the same initial steps as returns. Simply indicate that you’d like an exchange when contacting us, and specify your preferred replacement product.

Shipping Damage Claims

We take extra care in packaging your precious Cuban cigars, but occasionally damage may occur during transit.

What to Do

  1. Document the Damage: Take photos of the packaging and damaged items
  2. Report Within 48 Hours: Contact us immediately with photos
  3. Keep Everything: Retain all packaging materials for carrier inspection
  4. Replacement or Refund: Choose between a replacement shipment or full refund

Non-Returnable Items

For hygiene and regulatory reasons, the following cannot be returned:

  • Opened cigar boxes or individual cigars removed from packaging
  • Partially used products
  • Items purchased on final sale or clearance
  • Gift cards or promotional items

International Returns

For international orders:

  • Customer is responsible for return shipping costs unless the error was ours
  • Customs duties and taxes are non-refundable
  • Extended processing time may apply (10-14 business days)

Quality Guarantee

Every Cuban cigar we sell is:

  • ✓ Authenticated for genuineness
  • ✓ Properly stored in climate-controlled conditions
  • ✓ Inspected before shipping
  • ✓ Backed by our reputation and guarantee

Cancellation Policy

Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, orders may have already been processed and shipped.

Contact Our Support Team

Email: [email protected]

Response Time: Within 24 hours (Monday-Friday)

Include: Order number, full name, and detailed description of issue

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the delivery date to initiate a return. Items must be in original, unopened condition.

Who pays for return shipping?

For defective or incorrectly shipped items, we provide a prepaid return label. For other returns, the customer is responsible for return shipping.

Can I return a gift?

Yes, gifts can be returned for store credit. The credit will be issued to the gift recipient, not the original purchaser.

What if my cigars arrive dry or damaged?

Contact us immediately with photos. We’ll either replace the cigars or provide a full refund, your choice.

Do you offer warranties?

All our Cuban cigars come with an authenticity guarantee. We stand behind the quality and genuineness of every product.

This policy is subject to change without notice. Please check this page periodically for updates. Your continued use of our website constitutes acceptance of these policies.

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