Help & FAQs

847Ab5B0 Hero Pattern 2
Fac8A910 Hero Pattern 3

Frequently Asked Questions

Any additional questions do not hesitate to contact us!.

We ship to virtually each country in the planet, on a regular basis. There are a handful of exceptions, for apparent causes. But chances are yours is not one particular of them! We do ask shoppers to respect the import regulations for their nation, and it is your duty to be aware of your local regulations with regards to the importation of tobacco merchandise.

No. Note too that there’s no maximum order either!

We do not share or grant access to customer data to any celebration or entity outdoors our business. See our Privacy Statement for a detailed summary of our privacy policies.

We ship to virtually each country in the planet, on a regular basis. There are a handful of exceptions, for apparent causes. But chances are yours is not one particular of them! We do ask shoppers to respect the import regulations for their nation, and it is your duty to be aware of your local regulations with regards to the importation of tobacco merchandise.

Yes, you will get a tracking number as soon as we have processed and shipped your order. Please note that International orders could take 1-two days to process, please enable this amount of time ahead of you inquire about your tracking info and order status.

You’ll get it in a day or two far more. On international orders, we commonly split significant or many-box orders into numerous packages and shipments, for safety causes. You should see a small paper slip in your package pointing this out, to place you at ease. So sit tight for a day or two, and you’ll quickly see the rest of your order arrive safely.

Do we do a terrific job? Yes! Do we make mistakes? Yes! Do we respond to all emails, inquiries and phone calls quickly? We try to, yes! Do we sometimes miss one particular? Yes!

We have a 100% item satisfaction assure. Basically stated, if you are not pleased with any product, please contact us by phone or e-mail and we will make the situation right with you. We also accept returns due to item challenges for 30 days for a one hundred% refund of the expense of the items.

Customers ought to be aware that this is a possibility. Of course anytime any item is shipped internationally there is a possibility of tax & duty charges. Often packages clear with no troubles, but when 1 is taxed, we do not cover any tax or duty applied by your nearby customs. This is the consumer responsability.

Our prices are in US$ Dollars.

You can pay by credit card, wire transfer and bitcoin.

We use different shipping methods according to your country, we use DHL, FedEx, UPS and USPS.

1. Select a product you want to order;

2. After you select a product, click “Add to Shopping Cart” to add the product to your shopping cart.

3. If you would like to purchase more than 1 item, repeat steps 1 and 2.

4. After shopping simply click "Cart Icon" located at the top right of your screen.

5. Review the quantity and items in your cart and click “Checkout”.

6. Login (if you have not already done so) and complete the brief information form (billing & delivery addresses, credit card information); and

7. Click "PLACE ORDER". Within moments, you will get an order number and a detailed order confirmation will be sent to you by E-mail.

We Love to Hear From You

Feel free and share with us. We will get you